Case study - The Works
The Works sought a partner to assist with their move to new head offices.
Current Selecta client, The Works, were moving to new head offices, a transition which also incorporated the logistics organisation supporting their website operation. As is company policy for larger projects, they decided to go to tender, choosing Selecta for a number of reasons:
- Very satisfied with the service delivered so far
- Strong relationship with the account manager
- A wide range of solutions available, including Starbucks on the go
Procurement Manager, Mark Haywood, explained to the team at Selecta that a coffee offer was essential to decisions when it came to setting up the interior of the buildings.
Mark was keen to seek a solution that would work for different areas of his building, without compromising on quality, and with as little hassle as possible.
With a staff and distribution team of over 300 during peak trading periods, removing ‘bottle necks’ at break times was held a high consideration. High vend speed and machine reliability influenced The Works’ choice.
Flexible machine types, products and payment offers were key to meeting objectives
After establishing the unique needs and challenges of The Works’ move, Selecta provided a range of machine types, products and payment methods to suit both management and staff requirements.
To ensure that disruption was kept to a minimum, all machines were installed on a Friday afternoon, their quietest time of the week and a popular day within the industry for installation.
Because The Works opted for a Fully Managed Service, Selecta were able to provide them with a hassle-free vending solution that took care of all installation, cleaning and maintenance, including same day call-outs for issues or breakdowns.
Machines to suit every area of their building
Selecta installed and managed the following machines:
A Ferrara machine serving Selecta’s own label miofino bean to cup coffee in the ground floor reception.
A fridge was also integrated underneath the coffee counter to allow visitors to enjoy bottles of chilled water.
A Starbucks on the go machine on the first floor.
Located at the heart of a large area designed for staff to have lunch and hold meetings, this Starbucks on the go self-serve solution is perfect for their business, situated in an industrial location without access to coffee shops on their doorstep.
A high quality bean to cup Ferrara machine on the top floor
On the top floor of the building, another Ferrara machine was installed, serving a high quality bean to cup offering, used by Directors and within meeting rooms.
- 2 miofino branded freestanding hot drink machines
- 1 cold drink machine
- 1 snack machine
- 1 food carousel machine filled and operated by a third-party caterer
A closed-loop payment system was also installed, allowing staff to enjoy 3 free hot drinks per day, paying for any additional drinks themselves, whilst cashless card readers were added onto the cold drink and snack machines to give staff more options to pay for the products.
To ensure that the machines were in-line with the aesthetics of the rooms, we also put some of the machines into a purpose-built housing unit which matched the interior of the new canteen area, blending in seamlessly with the space provided.
The Works have noted a really positive reaction from staff, clients and customers.
- Increased levels of staff engagement and morale
- Employees spending less time offsite
- Great feedback from visitors
The quality of service we’ve received from Selecta has made all the difference. Our account manager took the time to fully understand our requirements, and helped us select the right solutions for the business. Our staff and visitors are enjoying the variety of choice, and the hassle-free Fully Managed Service means we don’t have to worry about maintenance.The Works